Privacy Policy

Last updated: July 31, 2026

This Privacy Policy describes how girofeld collects, uses, and protects your personal information when you use our website and services. We are committed to protecting your privacy and handling your data responsibly. We understand that privacy is important to you, and we strive to be transparent about how we collect and use your information.

Who We Are

We operate a personalized name day flower delivery service based in Kaunas, offering same-day delivery of custom rose and lily bouquets and other floral arrangements. We are the data controller responsible for your personal information and comply with data protection regulations to ensure your information is handled securely and legally.

Information We Collect

We collect various types of information to provide our services and improve your experience:

Contact Information: When you place an order or contact us, we collect your name, email address, phone number, and delivery address.
Order Information: Details about your flower orders, preferences, recipient information, and payment details (processed securely through third-party providers).
Technical Data: We collect information about your device, browser type, IP address, and pages visited through cookies and similar technologies.
Communication Data: Messages you send us through our contact forms, emails, or customer support channels.
Analytics Data: Information about how you interact with our website to help us improve our services.

Legal Basis for Processing

We process your personal information based on the following legal grounds: your consent when you provide information through our forms and services; our legitimate interest in operating and improving our business, delivering services, and ensuring customer satisfaction; and legal obligations when required by law. We only process information that is necessary for the purposes outlined in this policy.

How We Use Your Information

We use your personal information for the following purposes: processing and fulfilling your flower orders, including arranging same-day delivery in Kaunas; communicating with you about your orders, delivery status, and customer service inquiries; personalizing your experience and remembering your preferences for future orders; improving our website, services, and customer experience through analytics; sending you marketing communications and promotional offers (only with your consent); and complying with legal obligations and protecting against fraud.

Data Retention

We retain your personal information for specific periods based on the type of data and purpose: contact form inquiries are retained for up to 24 months after your last interaction with us; order information and delivery details are kept for up to 36 months for record-keeping and customer service purposes; payment information is not stored by us but retained by our payment processors according to their policies; technical data and cookies are retained for up to 12 months; and server logs containing IP addresses are kept for up to 12 months for security purposes. After these periods, we delete or anonymize your information unless we are required to retain it by law.

Your Privacy Rights

You have the right to access your personal information and receive a copy of the data we hold about you. You can request correction of any inaccurate or incomplete information. You have the right to request deletion of your data, subject to certain legal obligations. You can withdraw your consent to marketing communications at any time by clicking the unsubscribe link in our emails. You have the right to data portability, meaning you can request your information in a structured, commonly used format. You can object to processing of your information for certain purposes. To exercise any of these rights, please contact us using the information provided in the Contact Us section below.

Cookies and Tracking

We use cookies to enhance your browsing experience, remember your preferences, and analyze how you use our website. Cookies are small text files stored on your device. Essential cookies are necessary for our website to function properly. Analytics cookies help us understand how visitors interact with our site, allowing us to improve functionality and user experience. Marketing cookies track your activity to show you relevant advertisements and offers. You can control cookie settings through your browser preferences, though disabling some cookies may affect website functionality. Our separate Cookie Policy provides detailed information about all cookies we use.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. We use encryption for data transmission, secure payment processing, and restricted access to sensitive information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security. We regularly review and update our security practices to maintain the highest standards of data protection.

Third-Party Services

We may share your information with trusted third parties necessary to provide our services, including payment processors for secure transaction handling, delivery partners to fulfill your flower orders, email service providers for communications, and analytics services to understand website usage. These third parties are bound by confidentiality agreements and are only permitted to use your information as necessary to provide services on our behalf. We do not sell or rent your personal information to external parties for their marketing purposes.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any significant changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after changes constitute your acceptance of the updated policy. We encourage you to review this policy periodically to stay informed about how we protect your information.

Supervisory Authority

If you have concerns about our data processing practices or believe your rights have been violated, you have the right to lodge a complaint with the State Data Protection Inspectorate of the Republic of Lithuania (Valstybinė duomenų apsaugos inspekcija), which is the data protection authority responsible for overseeing compliance with data protection laws in Lithuania. You can contact them through their official channels to file a formal complaint.

Contact Us

If you have questions about this Privacy Policy, our data processing practices, or wish to exercise your privacy rights, please contact us:

Email: [email protected]

Phone: +370 5 214 8637

Address: Gediminas Avenue 47, Vilnius, 01104, Lithuania

We will respond to your inquiry within 30 days or as required by applicable law. Your privacy and data protection are important to us, and we are committed to addressing your concerns promptly and professionally.